Room & Roost

1) Why choose Room & Roost?

At Room & Roost, we believe creating a comfortable, stylish home shouldn't be complicated or expensive. We carefully select products that combine practicality, quality, and value, so you can enjoy your space with confidence.

Orders & Shipping

1) How long will my order take to arrive?

Orders are usually processed within 1–3 business days. Delivery times vary depending on your location, but most UK orders arrive within 5–10 business days.

2) Do you offer free shipping?

We occasionally offer free shipping promotions. Any free delivery offers will be displayed at checkout.

3) Can I track my order?

Yes. If tracking is available for your order, we'll email you a tracking number once your order has been dispatched.

4) Do you ship internationally?

Yes, we ship to selected countries. Shipping options and costs will be shown during checkout.

Orders

1) Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to make changes or cancel it. Please contact us as soon as possible.

2) I entered the wrong address. What should I do?

Contact us immediately. If your order hasn't been dispatched, we'll update the address. Once shipped, we may not be able to make changes.

Returns & Refunds

1) What's your return policy?

You can request a return within 14 days of receiving your order, provided the item is unused and in its original condition.

2) When will I receive my refund?

Approved refunds are issued to your original payment method. Depending on your bank or card provider, this typically takes 5–10 business days.

3) My item arrived damaged. What should I do?

Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll work with you to arrange a replacement or refund.

Payments

1) What payment methods do you accept?

We accept major debit and credit cards, along with the payment methods shown during checkout, such as Apple Pay or Google Pay if available.

2) Is my payment secure?

Yes. Payments are processed securely using Shopify's trusted payment systems. We do not store your full payment card details.

About Room & Roost

1) Where are you based?

Room & Roost is a UK-based online retailer.

2) How can I contact you?

You can reach us by email at:

support@roomandroost.co.uk

We'll aim to respond within 1–2 business days.

4) Do your products come with a warranty?

If a product includes a manufacturer's warranty, this will be stated on the product page.

If your item arrives faulty or damaged, please contact us and we'll help resolve the issue.

Products

1) Will the product look exactly like the photos?

We do our best to ensure our product images accurately represent what you'll receive. However, colours may vary slightly depending on your screen settings.

2) What if an item is out of stock?

If a product is unavailable, you may be able to sign up for stock notifications or check back later for restocks.