Last Updated: 16/07/2026

Returns

We want you to be happy with your purchase.

If you're not completely satisfied, you may request a return within 14 days of receiving your order, provided the item:

a) Is unused.

b) Is in its original condition.

c) Includes original packaging where possible.

Some items (such as personalised goods, hygiene products, or other exempt categories) may not be eligible for return. If you sell products in those categories, list the exceptions clearly.

How to Start a Return

Email us at:

support@roomandroost.co.uk

Please include:

Your order number.

The reason for the return.

Photos if the item is damaged or incorrect.

We'll provide instructions on how to return your item.

Refunds

Once we receive and inspect the returned item, we'll notify you of the outcome.

If approved:

Refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with photos of the issue.

We'll arrange a replacement or refund where appropriate.

Change of Mind

If you've changed your mind, you may return eligible items within the return period.

Unless the item is faulty or incorrectly supplied, customers are generally responsible for the cost of returning the goods.

Non-Returnable Items

Examples include:

• Personalised products.
• Gift cards.
• Perishable goods.
• Items that cannot be resold for hygiene reasons after opening.

Contact

If you have any questions regarding returns or refunds:

Email: support@roomandroost.co.uk