Last Updated: 16/07/2026

Shipping Information

Thank you for shopping with Room & Roost. We're committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a confirmation email.

Delivery Times

Estimated delivery times:

United Kingdom: 3-5 business days

Europe: 7–15 business days

International: 10–20 business days

Please note these are estimates and may vary due to customs, courier delays, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

Free UK delivery on qualifying orders.

Promotional free shipping during special offers.

Tracking

Where available, you'll receive a tracking number by email once your order has been shipped.

Delays

While we aim to meet the estimated delivery times, occasional delays outside our control may occur. If your order is significantly delayed, please contact us and we'll investigate.

Incorrect Address

Customers are responsible for providing the correct delivery address.

If an incorrect address is entered, please contact us immediately. Once an order has been dispatched, we may be unable to make changes.

Lost or Damaged Orders

If your parcel arrives damaged or fails to arrive within a reasonable time after the estimated delivery window, please contact us at:

Email: support@roomandroost.co.uk

We'll work with you to resolve the issue as quickly as possible.